The following letter was hand delivered to my rental/maintenance office. I offered to show them the pictures I took with my cell phone. The offer was declined.
Dear XXXXXX XXXX Associates,
The gutter above the door way at ### is bowed and prevents the run off from flowing properly.
This malfunction has created a thick patch of ice on my front steps, causing us to proceed dangerously.
I called this morning requesting salt to be placed there only to find the lower half salted and the top to remain covered in ice.
I took pictures if you wish to see them.
I am concerned about the safety of family and guests as this is a constant issue.
I ask that the gutters be repaired.
(this letter was photo copied and hand delivered; the steps look much better now)
Here are the pictures of my steps.